InsightIQ Privacy Policy: Safeguarding Your Privacy with Us

At insightIQ (“we”, “our” and “us”) we are committed to protecting your privacy, and support a general policy of openness about how we collect, store, process and disclose your personal information.

Please read this Privacy Policy along with the Terms of Service thoroughly and carefully. It contains important information about our practices in collecting, storing, processing and disclosing your personal information.

This privacy policy does not apply to the privacy practices of third parties that we do not own or control, including but not limited to any third party websites, services, applications, online resources to which this Site may link or otherwise reference (collectively “Third Party Services” or “TPS”) that you may access through the Services. For example, the Services utilize the YouTube API Services as a TPS, and you are agreeing to be bound by the YouTube Terms of Service (https://www. youtube.com/t/terms), Privacy Policy (https://policies.google.com/privacy?hl=en-US), and API Services Terms of Service (https://developers.google.com/youtube/terms/api-services-terms-of-service) when engaging YouTube content and services through the Service. We take no responsibility for the content or privacy practices of any TPS. We encourage you to carefully review the privacy policies of any TPS you access. You should familiarize yourself with those privacy policies or statements imposed by any creator with whom you elect to deal through our Services (as defined below). This Privacy Policy does not apply to any third-party websites, services or applications, even if they are accessible through our Services.

The purpose of this Privacy Policy is to inform you about insightIQ’s practices relating to the collection, use and disclosure of personal information that may be provided through access to or use of our websites, analytics services provided including the website (collectively referred to our “services”) as well as our other offerings and related products. By using our Services or Website, you consent to the collection, use and disclosure of your personal information as explained in this Privacy Policy. If you do not provide your consent, you may not be able to use certain parts of the website and/or our services.

This Privacy Policy also explains how you can contact us if you have a question about, want to make a change to or delete any personal information that we may collect, use, or store about you. We strongly recommend that you take the time to read this Privacy Policy and retain it for future reference. Our Contact Information can be found at the bottom of this Privacy Policy.

Personal Information

For the purpose of this Privacy Policy, “personal information” means information about an identifiable individual. We will gain access to such information when you provide it to us, for example when you request support, or register and provide personal information such as your e-mail address, name, phone number, or other information.

How We Use Your Personal Information

We respect the privacy and sovereignty over personal information of data subjects. We process data only for specific purposes such as provision of services, legitimate interest, research & analytics. We collect and use personal information to enable us to manage, maintain, and develop our business and operations in addition to supplementing other services, including to:

Provide you with personalized Services and a personalized experience on our Website and interactive communication;
Provide you with timely and reliable Services;
Do all the things necessary to administer those Services and the Website;
Research, develop, manage, protect and improve those Services and the Website;
Advise you about new products and services that may be of interest to you;
Develop and maintain our relationship with you and communicate with you;
to protect us against error, fraud, theft and damage to our goods and property;
to enable us to comply with applicable law or regulatory requirements; and
any other reasonable purpose to which you consent.

We may access, store and use Customer Data only for the purpose of providing the Services to you, including in connection with customer support matters.

Privacy Policy and Information Collection

We may request information from you during and/or after the registration process that insightIQ uses to provide better and more customized services to you. You acknowledge that this information is personal to you, and by creating an account on our platform, dashboard or any other service provided by insightIQ, you may allow others, including insightIQ, to identify you and to allow us to use your information in accordance with the Terms.

We may share non-personally identifiable information publicly and with our affiliates or third parties. As an example, we may share information publicly to show trends about the general use of our services.

We do not share any personally identifiable information with third parties for their own marketing purposes.

Personal Information Disclosure

We may share your personal information with our affiliates, employees, contractors, consultants and other parties who require such information to assist us with managing our relationship with you.

Further, your personal information may be disclosed:

as permitted or required by applicable law or regulatory requirements;
to comply with valid legal processes such as search warrants, subpoenas or court orders;
to protect the rights and property of insightIQ;
during emergency situations or where necessary to protect the safety of a person or group of persons; or
with your consent.

We may share your personal information with service providers to provide technical support or to provide specific services, such as hosting our applications, maintenance services, database management, or payment processing. We will use contractual means to provide a comparable and adequate level of protection while the information is being processed by a service provider.

Regardless of any choices you make regarding your Personal Information (as described below), we may disclose Personal Information if we believe in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on insightIQ; (b) protect or defend the rights or property of insightIQ or users of our services; or (c) protect the safety of the public or any person, or to prevent or stop any activity we may consider to be, or to pose a risk of being, illegal, unethical or legally actionable.

insightIQ may disclose and/or transfer personal information in the event of a proposed or actual purchase, sale (including a liquidation, realization, foreclosure or repossession), lease, merger, amalgamation or any other type of acquisition, disposal, transfer, conveyance or financing of all or any portion of insightIQ or of any of the business or assets or shares of insightIQ or a division thereof in order for you to continue to receive the same products and services.

Knowledge and Consent

For the purposes described in this Privacy Policy, we collect personal information about you, from you, or from other publicly available sources and data providers, only when you voluntarily provide it or we are authorised to collect it.

You may write to us to withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. If you wish to withdraw your consent at any time, please contact us using the contact information provided in the “Contacting Us” section of this Privacy Policy. We will inform you of the implications of withdrawing consent.

We will not, as a condition of the supply of a product or service, require you to consent to the collection, use or disclosure of information beyond that required to fulfil the explicitly specified and legitimate purposes for which the information is being provided.

Use or Disclosure for Marketing Purposes

If you have not opted out of receiving marketing materials, we may also use (but will not disclose) your personal information to promote and market additional goods, services and special offers from us, our affiliates and/or our business associates, including by means of direct marketing.

You can choose not to allow us to use or disclose your personal information for direct marketing purposes by using the included unsubscribe mechanisms, indicating your preference when you sign up, or on the user settings page or by contacting us as outlined below (see “Contacting Us”).

Cookie Policy

When you visit our website, we place a text file called a “cookie” in the browser directory of your computer’s hard drive. A cookie is a small piece of information that a website can store on your web browser and later retrieve. The cookie cannot be read by any website other than the one that set up the cookies. Some browsers can be set to reject all cookies. If you choose to modify your browser in this manner, some pages of this website may not function properly.

We also use cookies to collect traffic data and other information about your use of our Website. We and our service providers use this information in aggregated and anonymous form to analyse usage of our Website and to improve the operation of our Website, Services and business generally.

How We Protect Your Personal Information

We strive to maintain physical, technical and procedural safeguards that are appropriate to the sensitivity of the personal information in question. These safeguards are designed to prevent your personal information from loss and unauthorized access, copying, use, modification or disclosure.

The security of your personal information is important to us, please advise our Privacy Officer immediately of any incident involving the loss of or unauthorized access to or disclosure of personal information that is in our custody or control.

Any personal data that is stored with our third parties or other service providers, are held in secure servers in full compliance with international security requirements. We use appropriate levels of technical, organizational and contractual measures to prevent accidental or unlawful destruction, loss, alteration, unauthorized disclosure of or access to personal data transmitted, stored or otherwise processed.

Retention and Storage of Your Personal Information

insightIQ retains your personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable laws. Once the purpose of the personal information is fulfilled, it is archived after deidentification, anonymisation and/or deleted.

Changes to this Privacy Policy

Any information that we collect is subject to the Privacy Policy in effect at the time that personal information is collected. We may, however, modify and revise this Privacy Policy from time to time. If we make any changes to this Privacy Policy, we’ll notify you of those changes by posting them on the Services or by sending you an email or other notification.

Accessing, Correcting or Updating Your Information

You can help us maintain the accuracy of your personal information by notifying us of any changes to this information. You may also contact insightIQ to request access to, delete, correct or update your personal information using the contact information provided in the “Contacting Us” section of this Privacy Policy. When making such a request with respect to your personal information, please note that we may request specific information from you to enable us to confirm your identity and right to make such a request, as well as to search for and provide you with (or otherwise delete, where applicable) the personal information that we hold about you.

Under certain circumstances, by law you have the right to:

Request access to your personal information (commonly known as a “subject access request”). This enables you to receive a copy of your personal information and to check that we are lawfully processing it.
Request correction of your personal information. This enables you to ask us to correct any incomplete or inaccurate personal information we hold about you.
Request erasure of your personal information. This enables you to ask us to delete or remove your personal information under certain circumstances, for example, if you consider that there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below). Such right of erasure/deletion has some exceptions which are elaborated further in our Terms of Service.
Object to processing of your personal information where we are relying on our legitimate interests (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.
Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of your personal information, for example if you want us to establish its accuracy or the reason for processing it.
Request the transfer of your personal information to another party.

Your right to access or delete the personal information that we hold about you in some cases will not lead to entire erasure of overall personal information held. There are instances where applicable law or regulatory requirements allow or require us to retain some or all of the personal information that we hold about you. In addition, the personal information may have been destroyed, erased or made anonymous in accordance with our record retention obligations and practices.

Children/Minor Information

We do not knowingly collect or maintain personally-identifying information from anyone under the age of 13, unless or except as permitted by law. Any person who provides personally-identifying information through the Website represents to us that he, she, or they are 13 years of age or older. If we learn that personally-identifying information has been collected from a user under 13 years of age on or through the Website or Platform, then we will take the appropriate steps to cause this information to be deleted.

If you are the parent or legal guardian of a child under 13 who has become a member of the Platform or Website or has otherwise transferred personally-identifying information to the Platform or Website, please contact Company using our contact information below to have that child’s account terminated and information deleted.

Contacting us

In the event that you have any questions about our Privacy Policy, you may contact us at:
General Inquiries: [email protected]